The Lumen App Privacy Policy
Effective Date: May 26, 2025
Northland Creative Wonders ("we", "us\", or \"our") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our desktop application Lumen (“the App”).
1. Information We Collect
We collect the following information only when necessary to support features or purchases within the App:
Personal Information
- Name
- Email address
- Zip code
This information is collected only if you make a purchase or voluntarily provide it.
Payment Information
- Credit card number, expiration date, and CVV
Payment data is processed securely through **Stripe**. We **do not store** your credit card information on our servers. Stripe’s privacy policy is available at:
https://stripe.com/privacy
Anonymous Usage Data
We collect anonymous analytics data such as:
- Feature usage
- Error reports
- Device type and OS version
- Session duration and interaction events
This data is collected via Aptabase, which does not collect IP addresses, persistent identifiers, or track users across applications. No personal identifiers are collected or stored.
2. How We Use Your Information
We use your information to:
- Process in-app purchases
- Deliver receipts and confirm transactions
- Improve the functionality and stability of the App
- Respond to support requests
We do not send marketing communications without your opt-in. We do not sell or share your email address with third-party marketers.
3. Legal Basis for Processing (EU/UK Residents)
We process your data under the following legal bases:
Contractual necessity: For completing purchases
Legitimate interest: For improving app functionality via anonymous usage data
Consent: For optional email communications
4. Data Sharing and Third Parties
We only share data as necessary to operate the App:
- Stripe: For secure payment processing
- Aptabase: For anonymous analytics (no personal data)
- Game Publishers: We may share aggregated, anonymous usage data with publishers of games supported by the App. This helps them understand how their systems are used (e.g., feature popularity, session length). This data contains no personal identifiers and cannot be used to identify or contact you.
All third parties are contractually obligated to comply with data protection laws. Where data is processed outside your jurisdiction (e.g., U.S.), we ensure it is protected under safeguards such as the GDPR Standard Contractual Clauses.
5. Data Retention
- Personal information (name, email, zip code) is retained as long as needed to fulfill purchase obligations and support your use of the App.
- Anonymous usage data is retained for no more than 5 years.
- We do not retain credit card data.
6. Your Rights
Depending on your location (e.g., EU, UK, Canada), you may have rights to:
- Access or correct your personal information
- Withdraw your consent
- Request deletion of your data
- Object to data processing
To exercise your rights, you may contact us at:
**Email:** support@ncwonder.us
**Mailing Address:** Northland Creative Wonders, LLC; c/o Privacy Request; 800 Main St. #290, Holden, MA 01520
**Privacy Request Form:** [https://example.com/privacy-request]
We may request verification of your identity and respond within **30 days**. If you need this policy in an alternate format, contact us at the above address.
7. Data Security
We use commercially reasonable measures to protect your data, including:
- Encryption in transit for all data sent to third-party services
- Restricted access to personal data, limited to authorized personnel only
- Industry-standard best practices for data storage and transmission
8. Children’s Privacy
This App is not intended for children under 13 years of age, and we do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it promptly.
9. Your Choices
We believe privacy means control. You can:
- Use the App without creating an account
- Opt out of all non-essential communications
- Request access to, or deletion of, your data at any time
To manage your privacy settings, visit **Settings > Privacy** in the App or go to:
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated through an in-app notice or by updating the “Effective Date” above.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Email: support@ncwonder.us
Mailing Address: Northland Creative Wonders, LLC; c/o Privacy Request; 800 Main St. #290, Holden, MA 01520
Privacy Request Form: [https://example.com/privacy-request]
